Caitlin O'Neal
2
Degrees
2
Degrees
Texas
Available for hiring
Available for hiring
About Me
With a background in sales, marketing, and customer support, I bring a user-focused and business-minded approach to UI/UX design. My pivot into this field was driven by a passion for solving problems creatively and designing intuitive digital experiences that meet real user needs.
My experience in customer-facing roles taught me how to listen closely, empathize, and advocate for users, skills I now apply to designing thoughtful, effective interfaces. I combine strategic thinking with visual storytelling to create designs that are not only functional but aligned with business goals.
I’m excited to contribute to teams that value collaboration, research-driven design, and a commitment to delivering impactful user experiences. Let’s connect!
With a background in sales, marketing, and customer support, I bring a user-focused and business-minded approach to UI/UX design. My pivot into this field was driven by a passion for solving problems creatively and designing intuitive digital experiences that meet real user needs.
My experience in customer-facing roles taught me how to listen closely, empathize, and advocate for users, skills I now apply to designing thoughtful, effective interfaces. I combine strategic thinking with visual storytelling to create designs that are not only functional but aligned with business goals.
I’m excited to contribute to teams that value collaboration, research-driven design, and a commitment to delivering impactful user experiences. Let’s connect!
UX and UI design
UX research
Figma
Marketing
Branding
UX research
Animation
Branding
Experience
Chewy
Customer Support Agent
March 2025 - Current
· Delivered empathetic, user-focused support by identifying pain points and resolving issues effectively.
· Practiced active listening and critical thinking to improve customer experiences—key UX research skills.
· Embraced feedback and applied iterative learning in a collaborative, cross-functional team setting.
· Used tools like Zoom and Slack to communicate insights and maintain a user-centered approach.
· Took initiative to ensure end-to-end satisfaction, reflecting a proactive mindset in problem-solving and usability.
· Delivered empathetic, user-focused support by identifying pain points and resolving issues effectively.
· Practiced active listening and critical thinking to improve customer experiences—key UX research skills.
· Embraced feedback and applied iterative learning in a collaborative, cross-functional team setting.
· Used tools like Zoom and Slack to communicate insights and maintain a user-centered approach.
· Took initiative to ensure end-to-end satisfaction, reflecting a proactive mindset in problem-solving and usability.
Wavey Soulz Production
Marketing Manager
2022 - 2025
· Collects information and generates ideas to create high-quality marketing campaigns, implementing promotional plans and materials.
· Created and managed social media campaigns resulting in a 260% increase in engagement over a 6-month period.
· Utilize 2 years of digital marketing skills to drive customer engagement.
· Develop and manage budgets for marketing activities.
· Provide regular reports and updates to senior management on marketing performance.
Utilize strong analytical skills to evaluate campaign performance and optimize strategies for future initiatives.
· Collects information and generates ideas to create high-quality marketing campaigns, implementing promotional plans and materials.
· Created and managed social media campaigns resulting in a 260% increase in engagement over a 6-month period.
· Utilize 2 years of digital marketing skills to drive customer engagement.
· Develop and manage budgets for marketing activities.
· Provide regular reports and updates to senior management on marketing performance.
Utilize strong analytical skills to evaluate campaign performance and optimize strategies for future initiatives.